Refund and Returns Policy

Electro Buy Online

Effective Date: 05/05/2026

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition you received it
  • The item must be in its original packaging

Non-Returnable Items

Certain types of goods cannot be returned, including:

  • Perishable goods (such as food, flowers)
  • Intimate or sanitary products
  • Hazardous materials or flammable liquids/gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Items with obvious signs of use
  • Opened products such as electronics, software, or media
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email at contact@electrobuyonline.com.
We will inform you whether your refund is approved or rejected.

If approved:

  • Your refund will be processed
  • A credit will be applied to your original payment method within 5 to 10 business days

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing times may vary)

If you still have not received your refund, contact us at:
📧 contact@electrobuyonline.com

Sale Items

Only regular priced items may be refunded.
Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a gift credit once the return is received

If the item was not marked as a gift:

  • The refund will be sent to the original buyer

Return Shipping

To return your product, send it to:
📍 [your return address]

  • You are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If a refund is issued, return shipping costs may be deducted

For high-value items, we recommend using a trackable shipping service or insurance, as we cannot guarantee receipt of returned items.

Need Help?

For any questions related to refunds and returns, contact us at:
📧 contact@electrobuyonline.com

Please select your product